Creatio

Enterprise Customer Success Manager

Creatio

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the LATAM region.
  • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
  • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
  • Help customers achieve their desired outcomes, value realization, and high ROI.
  • Grow customer's portfolio through zero churn and active cross and up-sales.
  • Maintain a higher than industry average NPS score.

Requirements

  • Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in LATAM
  • Experience working with CRM, BPM, LC/NC solutions will be a preference.
  • English language skills and executive level communication.
  • Desire to learn and adapt fast according to a changing market environment.
  • Customer-centric expert with a track record in delivering customer success.
Benefits
  • Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
  • Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
  • Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
  • Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
  • Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B account managementproject managementCRMBPMLC/NC solutions
Soft Skills
customer-centricexecutive level communicationadaptabilityrelationship managementproblem-solving