Technical Business Analyst – Customer Support

CREALOGIX

Technical Business Analyst providing 1st and 2nd level customer support at CREALOGIX in Germany. Collaborating with clients and driving improvements in support processes.

Posted 4/23/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-Level💰 €44,000 - €51,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

You provide professional support to our external customers in 1st and 2nd level support and ensure high service and solution quality
You analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and document all relevant information precisely in our ticketing system
You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling
You prepare tickets in a structured manner for 3rd-level support and ensure efficient problem resolution by providing complete and traceable information
You communicate proactively and transparently with our customers, ensuring continuous updates on the current processing status
You plan and moderate regular meetings with our customers regarding open tickets, service quality, and opportunities for improvement

Requirements

What you’ll need

University degree (e.g., Business Informatics, Business Administration with an IT focus) or an IT-related vocational qualification — alternatively a comparable qualification with a strong affinity for software products
Professional experience in IT support or an application environment required
Experience with web and portal solutions and a good technical understanding of digital applications
Knowledge of JSON and XML and ideally experience analyzing log files and simple SQL SELECT queries
Practical experience in direct customer contact, ideally in the banking sector or another regulated environment
Technical curiosity, e.g., working with low-code platforms, and a structured, analytical, solution-oriented way of working
Proactive, team-oriented personality with strong service orientation and very good German (C1) and English (B1) skills

Benefits

Comp & perks

30 days of annual leave
Option for unpaid leave
Plus guaranteed special leave on New Year’s Eve
Training and development opportunities
TicketPlusCard with a monthly credit
Company pension scheme (20% employer contribution to direct insurance)
Employer-funded support fund
JobRad (company bike leasing)
Group accident insurance
Location-based team events
Corporate Benefits (employee discounts)
Flexible working hours (core service hours for this role: 08:00–17:00)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportweb solutionsportal solutionsJSONXMLSQL SELECTlog file analysislow-code platformsstructured analysisproblem resolution

Soft Skills

proactive communicationteam-orientedservice orientationanalytical thinkingsolution-orientedcustomer contactmeeting moderationtransparencyplanningorganization

Certifications

university degreevocational qualification