Technical Business Analyst – Customer Service

CREALOGIX

Technical Business Analyst managing 1st and 2nd level customer support at CREALOGIX. Driving support process improvements and ensuring high service quality for clients in financial technology.

Posted 4/23/2026full-timeRemote • Stuttgart • 🇩🇪 GermanyMid-LevelSenior💰 €44,000 - €51,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

You provide professional support to our external customers in 1st- and 2nd-level support and ensure high service and solution quality
You analyze and categorize incoming requests in a structured way, perform qualified initial analyses, and precisely document all relevant information in our ticketing system
You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling
You prepare tickets in a structured way for 3rd-level support and ensure efficient problem resolution through complete and traceable information handover
You communicate proactively and transparently with our customers, ensuring continuous updates on the current processing status
You plan and moderate regular meetings with our customers regarding open tickets, service quality, and opportunities for optimization

Requirements

What you’ll need

Degree (e.g., Business Informatics, Business Administration with an IT focus) or IT-related vocational training — alternatively a comparable qualification with a strong affinity for software products
Professional experience in IT support or application environments required
Experience with web and portal solutions and a solid technical understanding of digital applications
Knowledge of JSON and XML and ideally experience analyzing log files and performing basic SQL SELECT queries
Hands-on experience in direct customer contact, ideally in a banking environment or other regulated sector
Technical curiosity, e.g., experience with low-code platforms, and a structured, analytical, and solution-oriented working style
Proactive, team-oriented personality with strong service orientation and very good German (C1) and English (B1) skills

Benefits

Comp & perks

30 days of annual leave
Option for unpaid leave
Plus guaranteed special leave on New Year's Eve
Training and development opportunities
TicketPlusCard with monthly credit
Company pension plan (20% employer contribution to direct insurance)
Employer-funded support fund
JobRad leasing (bike leasing program)
Group accident insurance
On-site team events
Corporate Benefits (employee discounts)
Flexible working hours (service hours for this position: 08:00–17:00)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportapplication environmentsJSONXMLSQL SELECTweb solutionsportal solutionslow-code platformsproblem resolutionticketing system

Soft Skills

service orientationanalytical working stylesolution-orientedproactive communicationteam-orientedcustomer contactmeeting moderationorganizational skillstransparencytechnical curiosity

Certifications

degree in Business Informaticsdegree in Business AdministrationIT-related vocational trainingcomparable qualification