Operations Manager
CRC Insurance Services
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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About the role
- Improve, identify and implement process for efficiency in placing and tracking business
- Identified as a "go-to" person for clients to efficiently direct case activity, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers
- Identify and communicate carrier specialties for greater efficiencies and process development
- Continual educational development in all aspects of the business to support channel initiatives
- Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency
- Provide proactive customer service driven to achieve revenue plan
- Process/complete case management requirements for both light and full service model
- Work with Marketing to develop campaigns
- Support service initiatives to Tellus channel
Requirements
- High School Graduate or equivalent GED
- Experience with PCs in a Windows environment
- Effective interpersonal and written communication skills
- Ability to provide excellent customer service to both internal and external customers
- Effective time management skills
- Ability to prioritize and accomplish multiple tasks simultaneously
- Capable of working independently as well as in a team environment
- Ability to work in a self-directed fashion
- Knowledgeable of all aspects of the business, including case design, underwriting, case management, carriers' niche, advanced sales, licensing and contracting and commissions
- Three years of experience in sales, underwriting, case design and/or case management processing
- Proven track record of excellent customer service
- Solution-oriented, ability to go above and beyond
- Results-oriented; ability to work creatively within guidelines
- Excellent computer skills, proficient in Excel, Word, Outlook and Access
- Excellent interpersonal skills and a collaborative management style
Benefits
- medical, dental, vision, life, disability, and AD&D insurance
- tax-advantaged savings accounts
- 401(k) plan with company match
- generous paid time off programs
- company holidays
- vacation and sick days
- new parent leave
- restricted stock units and/or a deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementunderwritingsales strategiesprocess improvementcase designcustomer servicetime managementproblem solvingsolution-orientedresults-oriented
Soft Skills
interpersonal communicationwritten communicationteamworkindependencecollaborationprioritizationmulti-taskingself-directioncustomer focuscreativity
Certifications
High School GraduateGED