Claims Manager – Global Claims Service
CRC Insurance Services
full-time
Posted on:
Location Type: Remote
Location: Florida • North Carolina • United States
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About the role
- Manage the supervision and coordination of the claims department and staff
- Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes
- Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals
- Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management
- Train claims staff on new policies or procedures
- Oversee and audit claims process ensuring proper documentation was created in the system and/or files
- Review claims and approve payments under the appropriate binding authorities
- Develop and maintain excellent relationships with agents and adjustors
- Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties
Requirements
- College degree with a concentration in business or equivalent work experience
- Five years of Claims handling experience, with one year of supervisory experience
- Maintain current knowledge of the insurance industry and Claim's processing ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education
- Ability to make independent decisions following company guidelines with minimal or no supervision
- Good organizational, time management, and detail skills
- Extensive knowledge of insurance and CRC processes
- Ability to maintain a high level of tact and professionalism
- Excellent leadership skills to influence departmental Employees in a positive manner
- Possess strong interpersonal skills
- Strong verbal and written communication skills
- Strong computer and office skills
- Ability to work extended hours when necessary
Benefits
- Access to medical, dental, vision, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- 401(k) plan with company match
- Generous paid time off programs, including company holidays, vacation and sick days, and new parent leave
- Restricted stock units and/or deferred compensation plan for eligible positions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingclaims processingworkflow managementdata analysisreport preparationdocumentation auditingloss ratio analysispayment approvalstaff trainingcompliance management
Soft Skills
organizational skillstime managementattention to detailleadership skillsinterpersonal skillsverbal communicationwritten communicationdecision-makingprofessionalismtact