CRC Insurance Services

Account Executive – Benefits, ASD

CRC Insurance Services

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Provide a seamless experience for customers from sales to delivery of service
  • Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care
  • Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquiries
  • Proactively keep customers updated on status and outcome of ongoing support case
  • Provide quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries
  • Facilitate communication to educate our customer base on the services we provide
  • Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management

Requirements

  • Associates degree or equivalent
  • 2+ years’ experience in a related selling or priority customer support environment
  • Working knowledge of medical conditions/terminology and insurance products
  • Prior experience dealing with multiple customer service issues
  • Life and Health Insurance License (preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebenefit administrationemployee enrollmentissue resolutionmedical terminologyinsurance products
Soft Skills
communicationproblem solvingconflict resolutioncustomer satisfactionpersonalized care
Certifications
Life and Health Insurance License