CRC Insurance Services

Business Lead, Relationship Manager

CRC Insurance Services

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Texas • United States

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Job Level

Senior

About the role

  • Develop and execute business strategies to drive growth and operational efficiency
  • Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs)
  • Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics
  • Offer strategic recommendations for operational enhancements and process improvements
  • Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively
  • Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery
  • Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery
  • Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT
  • Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks
  • Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards
  • Track performance metrics and ensure adherence to service level agreements (SLAs)
  • Manage offshore teams to ensure consistent and high-quality service delivery
  • Act as a key liaison between internal stakeholders and onshore/offshore teams

Requirements

  • Bachelor’s degree in Business Administration, Risk Management, Insurance, or a related field (required)
  • 5+ years of experience in business leadership, relationship management, insurance operations, and project management (required)
  • In-depth knowledge of insurance products, underwriting processes, claims management, and regulatory compliance (required)
Benefits
  • Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance
  • Tax-advantaged savings accounts
  • 401(k) plan with company match
  • Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
  • Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business strategiesoperational efficiencyproject managementprocess improvementsperformance metricsservice level agreementsrisk managementinsurance operationsunderwriting processesclaims management
Soft skills
collaborationleadershipcommunicationtrainingstrategic thinkingproblem-solvingrelationship managementcross-functional teamworkcontinuous improvementliaison
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Risk ManagementBachelor’s degree in Insurance