Crash Champions

Communications

• The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company.
• This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies.
• Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns.
• Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection.
• Support change management communications for new initiatives, rollouts, and organizational updates.
• Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand.
• Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards.

Strategic Communications Specialist

Analyst

• Demonstrates and upholds company Values, Policies, Procedures and Guiding Principles
• Accepts support calls and self-service tickets
• Provides provisioning and technical support for applications utilized by team members. Some examples, but not limited technology are: CCC, Hyperdrive, and Power BI
• Strives for first contact resolution on every tickets
• Completes quality work in a timely and efficiently manner to provide the best support for team members
• As needed, escalates issues based on priority and escalation procedures
• Supports Help Desk and ITAM Department with required needs

IT Back Office Analyst

• Provide professional, courteous, and timely support to stores and vendors regarding general inquiries.
• Resolve customer inquiries, complaints, and complex issues via phone, email, chat, text, and ticketing systems.
• Research, troubleshoot, and identify appropriate solutions to resolve issues before escalation whenever possible.
• Take ownership of inquiries from initial contact through resolution, ensuring accurate and timely follow-up.
• Demonstrate exceptional customer service skills when handling challenging situations while maintaining a calm and professional demeanor.
• Utilize internal systems and tools to investigate issues and provide effective resolutions.
• Maintain a working knowledge of internal processes, including statement reconciliation, invoice posting, payment journal creation, payment scheduling, invoice imports, and remittance explanations.
• Follow established escalation procedures and company policies while exercising sound judgment and discretion.
• Collaborate with cross-functional teams to ensure efficient issue resolution and positive customer experience.
• Meet productivity, quality, and service-level expectations in a fast-paced support environment.

Shared Services Communications Specialist

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace, this is the first point of contact our customers have with our facility
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements
• Perform other related duties as assigned

Customer Service Representative

Art Director

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing
• Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery

Collision Center General Manager

• Oversee facility maintenance operations across multiple locations, including HVAC, plumbing, electrical, lighting, roofing, parking lots, signage, and general building maintenance
• Lead and support remote Facilities Field Technicians through coaching, workload management, performance oversight, and work quality review
• Monitor vendor responsiveness, service quality, and work order completion to ensure operational standards and service expectations are met
• Partner with Procurement to identify, evaluate, and manage vendor relationships, including contractor performance reviews and quality control measures
• Review and approve repair proposals, facility related expenses, and vendor invoices while supporting budget management initiatives
• Ensure company facilities remain safe, compliant, clean, and operational through proactive maintenance planning and timely issue resolution
• Support the implementation and continuous improvement of preventative and predictive maintenance programs
• Serve as a point of contact for landlords, local authorities, and external partners regarding facility maintenance related matters
• Compile and maintain facility asset information and documentation to support repair, replacement, and capital planning decisions
• Utilize ServiceChannel to manage work orders, maintain documentation, track completion status, and ensure timely updates including notes and photo records
• Assist in training store employees and field partners on work order processes and facility procedures
• Identify and maintain relationships with qualified contractors and service providers in difficult-to-staff or high priority markets
• Maintain strong collaboration and communication across Operations, Procurement, Safety, Finance, and other internal departments
• Support special projects, emergency response situations, and other ad hoc facility related initiatives as needed

Facilities Manager

Accounts Payable

• The Accounts Payable Specialist will be responsible for ensuring the accurate and timely processing of payments while supporting our internal teams and external vendors through effective account reconciliation and issue resolution.
• Review, verify, and process statements according to payment terms.
• Reconcile accounts payable transactions and monitor accounts to ensure payments are up to date.
• Ensure adherence to internal controls and compliance with company policies and procedures.
• Resolved vendor issues to ensure processing of payments in a timely manner, according to their payment terms.
• Provide customer support by responding to billing inquiries via email/phones.
• Provide support for month-end financial close and reporting, working directly with the accounting team and leaders.

Accounts Payable Specialist

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements and coaching for growth/progression