Crash Champions

General

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Auto Body Technician

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Collision Estimator

• Learn the industry standard of the manufacturer’s original specification with high quality controls
• Create a complete repair plan, vehicle disassembly and reassembly, plastic bumper repair, and minor panel dent repair
• Repair more complex dents by working and reshaping sheet metal, application of body filler, and advancing to two-sided plastic repair, larger panel damage
• Learn the basics of structural damage identification and how to access repair procedures
• Properly set-up and anchor structural repairs, as well as three-dimensional measuring of the vehicle structure
• Learn the various methods of welding/joining materials and tools
• Fine tune body filler and metal repairs, with the addition of stud-gun and other metal straightening tools and techniques, cutting and replacing small structural components
• Proper set-up and techniques for MIG welding on steel vehicles, to complete the I-CAR Weld Certification

Automotive Body Technician Apprentice

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assists painter in pre-paint blending needs.
• Works with paint team to assist in keeping vehicle on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax the finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties.

Paint Prepper

• Details and cleans vehicle for customer delivery.
• Performs pre-wash on vehicle.
• Provides general maintenance to shop grounds.

Detail Technician

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace, this is the first point of contact our customers have with our facility
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements
• Perform other related duties as assigned

Customer Service Representative

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write complete estimates after full disassembly and damage discovery and provide individual teammate performance coaching

General Manager

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Art Director

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

DevOps Engineer

• Design, implement, and maintain infrastructure, automation, and deployment processes
• Partner closely with Engineering, QA, Product, and IT teams to improve deployment efficiency, system reliability, scalability, and security
• Streamline operational processes, enhance system observability, and support high availability architecture
• Build, maintain, and optimize CI/CD pipelines using tools such as GitHub Copilot and Azure DevOps
• Manage and support cloud infrastructure environments including Azure and AWS with a focus on scalability, reliability, cost optimization, and high availability
• Implement and maintain Infrastructure as Code (IaC) practices
• Monitor system performance, availability, and reliability across environments
• Troubleshoot infrastructure and application related issues across environments
• Automate operational and administrative tasks to improve efficiency
• Collaborate with software engineering and QA teams to improve application reliability
• Maintain and support security best practices across cloud infrastructure and deployment pipelines
• Support containerization technologies and orchestration platforms including Docker
• Maintain documentation related to infrastructure and deployment processes