Customer Experience Associate

Crash Champions

Customer Experience Associate scheduling appointments for collision repair at Crash Champions. Managing customer communications and ensuring a high-quality service experience in a fast-paced environment.

Posted 6/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer appointment schedulingcollision repair estimatesrental car reservationstow schedulingdata integritymultitaskingactive listeningattention to detailtime managementorganizational skills

Soft Skills

strong verbal communicationstrong written communicationempathyconfidenceprofessionalismself-motivatedstrong work ethicability to learn quicklyability to manage competing prioritiescustomer service orientation

Tools & Technologies

CRM softwarehigh-speed internetreliable modem

Certifications & Qualifications

high school diplomaGED

Industry Keywords

high-volume call centercustomer communicationsStandard Operating Proceduresconfidentialitycustomer experience

About the role

Key responsibilities & impact

Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures
Professionally manage a high volume of inbound and outbound customer communications
Assist customers with rental car reservations and tow scheduling
Demonstrate a strong sense of urgency while effectively managing daily workload
Communicate with empathy, confidence, and professionalism in all customer interactions
Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps
Resolve customer concerns through active listening and effective use of internal resources
Multitask across multiple systems and communication channels to ensure accuracy and efficiency
Follow departmental processes and procedures to maintain assignment accuracy and data integrity
Safeguard customer and company information and maintain confidentiality at all times
Maintain company-issued equipment in proper working conditions and promptly report issues
Consistently act in a manner that supports positive outcomes and high-quality customer experience
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Minimum of 1 year of experience in a high-volume call center environment
Strong verbal and written communication skills
Demonstrated empathy and active listening skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong attention to detail and accuracy
Excellent time management and organizational skills
Self-motivated with a strong work ethic and ability to learn quickly
Reliable modem and high-speed internet meeting minimum requirements
Ability to navigate and multitask across multiple systems, including CRM software

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays