IT Back Office Analyst

Crash Champions

IT Back Office Analyst providing technical support for applications at Crash Champions. Responsible for resolving issues and enhancing the user experience for team members.

Posted 6/10/2026full-timeRichardson • Texas • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Demonstrates and upholds company Values, Policies, Procedures and Guiding Principles
Accepts support calls and self-service tickets
Provides provisioning and technical support for applications utilized by team members. Some examples, but not limited technology are: CCC, Hyperdrive, and Power BI
Strives for first contact resolution on every tickets
Completes quality work in a timely and efficiently manner to provide the best support for team members
As needed, escalates issues based on priority and escalation procedures
Supports Help Desk and ITAM Department with required needs

Requirements

What you’ll need

Technology oriented with the ability to become proficient in troubleshooting issues and comfortable working with computer hardware and software issues
Strong problem-solving skills
Excellent detail orientation
Capability to multi-task efficiently and adapt to changing conditions in a fast paced business environment
Strong interpersonal skills with the ability to communicate effectively
Current knowledge working with CCC and Hyperdrive application (Preferred)
Current front of shop experience (Preferred)
Minimum 1 year front of shop experience (Preferred)

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportprovisioningproblem-solvingdetail orientationmulti-tasking

Soft Skills

interpersonal skillscommunication