Shared Services Communications Specialist

Crash Champions

Customer service specialist providing support for Crash Champions' collision repair services in the U.S. Resolving customer inquiries and ensuring efficient issue resolution while meeting quality expectations.

Posted 6/9/2026full-timeWestmont • Illinois • 🇺🇸 United StatesJunior💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide professional, courteous, and timely support to stores and vendors regarding general inquiries.
Resolve customer inquiries, complaints, and complex issues via phone, email, chat, text, and ticketing systems.
Research, troubleshoot, and identify appropriate solutions to resolve issues before escalation whenever possible.
Take ownership of inquiries from initial contact through resolution, ensuring accurate and timely follow-up.
Demonstrate exceptional customer service skills when handling challenging situations while maintaining a calm and professional demeanor.
Utilize internal systems and tools to investigate issues and provide effective resolutions.
Maintain a working knowledge of internal processes, including statement reconciliation, invoice posting, payment journal creation, payment scheduling, invoice imports, and remittance explanations.
Follow established escalation procedures and company policies while exercising sound judgment and discretion.
Collaborate with cross-functional teams to ensure efficient issue resolution and positive customer experience.
Meet productivity, quality, and service-level expectations in a fast-paced support environment.

Requirements

What you’ll need

1–2 years of call center, contact center, shared services, or high-volume customer service experience.
General accounting knowledge and understanding of basic accounting principles required.
Strong verbal and written communication skills with a customer-focused approach.
Excellent organizational, time management, and multitasking abilities.
Demonstrated problem-solving skills with a solution-oriented mindset.
Ability to manage a high-volume workload while maintaining accuracy and meeting performance expectations.
Strong computer skills, including data entry, system navigation, Microsoft Excel, and other business applications.
Ability to exercise discretion, sound judgment, and independent decision-making.
Self-motivated, adaptable, and positive professional who thrives both independently and as part of a collaborative team.
Ability to consistently work the required West Coast support schedule (10:00 AM – 7:00 PM CST / 8:00 AM – 5:00 PM PST).

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

general accounting knowledgebasic accounting principlesdata entrysystem navigationMicrosoft Excelticketing systemsstatement reconciliationinvoice postingpayment journal creationpayment scheduling

Soft Skills

customer service skillsverbal communicationwritten communicationorganizational abilitiestime managementmultitaskingproblem-solvingsolution-oriented mindsetdiscretionindependent decision-making