Accounts Receivable Field Support Specialist

Crash Champions

Accounts Receivable Field Support Specialist at Crash Champions driving AR collections and payment resolution across regional Operations teams. Focused on outstanding receivables with superior customer communication.

Posted 5/6/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Own and manage assigned AR aging, with a primary focus on 61+ day balances.
Conduct detailed payment research to identify payment status, discrepancies, and root causes of non-payment.
Research and resolve payment discrepancies (e.g., short pays, missing payments, misapplied funds).
Work and resolve inbound tickets (e.g., via Freshdesk/Crash Connect) by researching issues.
Partner with regional Operations teams and shop leadership to identify and remove barriers to payment.
Drive collection efforts by leveraging payment research insights to follow up with insurance carriers.
Review repair orders, estimates, and remittances to ensure files are accurate and meet carrier requirements.
Utilize multiple systems and tools (e.g., carrier portals, Mitchell, internal platforms) to investigate and resolve AR issues.
Identify trends and root causes impacting AR performance and escalate or recommend solutions as needed.
Maintain clear, professional, and solution-oriented communication with internal stakeholders and external partners.
Ensure accurate documentation and notes on all accounts and tickets.
Adhere to internal controls, policies, and procedures, ensuring compliance and audit readiness.
Participate in regular AR calls and operational reviews, providing updates, insights, and support to drive regional performance.
Support special projects, deep dives, and high-priority initiatives (e.g., top AR drivers, carrier focus).

Requirements

What you’ll need

Bachelor’s degree in accounting, Finance, or a related field preferred.
Minimum of 3-4 years of experience in Accounts Receivable or a similar role.
Proficiency in Microsoft Excel including Pivot Tables/VLOOKUP’s.
Strong attention to detail and ability to analyze financial data.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize tasks effectively.
Ability to identify issues and develop effective solutions.
Able to maintain high-volume workload efficiently and timely.
Able to execute several tasks simultaneously.
Ability to demonstrate discretion and independent judgment when making decisions.
An energetic, mature, positive person who thrives working independently as well as part of a large team.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts Receivablepayment researchfinancial data analysisMicrosoft ExcelPivot TablesVLOOKUPdiscrepancy resolutiondocumentationcomplianceaudit readiness

Soft Skills

attention to detailverbal communicationwritten communicationorganizational skillsproblem-solvingtime managementdiscretionindependent judgmentteam collaborationpositive attitude