Crash Champions

Operations Director

Crash Champions

full-time

Posted on:

Location Type: Office

Location: South Carolina • United States

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Job Level

Lead

About the role

  • Responsible for the overall leadership and management of assigned territory/market.
  • Achieve or exceed company targets and standards for performance and growth.
  • Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
  • Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
  • Recruit, manage, and develop employees for future growth within our organization.
  • Measures quality standards by performing in-process and final quality checks.
  • Facilitates and nurtures relationships with insurance accounts, agents, and customers.
  • Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
  • Ensure that the shop is maintained correctly and organized.
  • Create and develop new/future leaders.

Requirements

  • Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
  • 10+ years of operations experience
  • 5+ years of people management experience required
  • Driven personality, eager to grow, and able to work well under pressure
  • Experience using CCC One
  • Strong problem-solving skills
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus (“Cash From Crash”)
  • 5 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations experiencepeople managementquality checkscustomer service
Soft Skills
leadershipteam accountabilityrelationship buildingproblem-solvingability to work under pressuresense of urgency