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Operations Director
Crash ChampionsOperations Director overseeing high-quality collision repair services across the U.S. Leading teams and achieving company targets in a fast-paced environment.
About the role
Key responsibilities & impact- Responsible for the overall leadership and management of assigned territory/market.
- Achieve or exceed company targets and standards for performance and growth.
- Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
- Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
- Recruit, manage, and develop employees for future growth within our organization.
- Measures quality standards by performing in-process and final quality checks.
- Facilitates and nurtures relationships with insurance accounts, agents, and customers.
- Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
- Ensure that the shop is maintained correctly and organized.
- Create and develop new/future leaders.
Requirements
What you’ll need- Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
- 10+ years of operations experience
- 5+ years of people management experience required
- Driven personality, eager to grow, and able to work well under pressure
- Experience using CCC One
- Strong problem-solving skills
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations experiencepeople managementquality checkscustomer service
Soft Skills
leadershipteam accountabilityrelationship buildingproblem-solvingability to work under pressuresense of urgency