Customer Service Representative – Intake

Cranial Technologies, Inc.

Customer Service Representative at Cranial Technologies assisting families with treatment processes. Providing education and scheduling for evaluations while maintaining customer service excellence.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $18 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Capable of managing high call volumes while coordinating information between various stakeholders in a professional manner.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving AbilityComputer Software ProficiencyCall Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingData EntryCost Share ReviewConflict Identification

Soft Skills

Exceptional CommunicationProactive MindsetProfessional DemeanorHuman Relations SkillsAbility to Work with Diverse Backgrounds

Industry Keywords

Intake QueueReferring PhysiciansInsurance CompaniesTreatment Clinics

About the role

Key responsibilities & impact

Providing outstanding customer service to our families over the phone on our Intake queue
Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
Coordination of information between referring physicians, insurance companies, and our own treatment clinics
Review cost share amounts when scheduling
Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements

What you’ll need

1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds
Proactive mindset with the ability to absorb new information in a timely manner
Professional demeanor in both written and spoken communication with families, providers, and coworkers
Ability to problem-solve and prioritize daily tasks to manage individual workload

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
18 Days Paid Time Off each year plus 7 company-paid Holidays
Life Insurance
Short/Long Term Disability Insurance