Bilingual New Patient Coordinator

Cranial Technologies, Inc.

Bilingual New Patient Coordinator supporting patient scheduling and outreach for Cranial Technologies' sales team. Handling inbound referrals and converting them to consultations.

Posted 5/8/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
Answer questions about the treatment in easy-to-understand ways
Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
Address and overcome objections from families
Coordinate with territory sales reps on unresponsive or declined leads

Requirements

What you’ll need

High School Diploma or equivalent required
Bilingual in Spanish and English
2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
Energetic and enthusiastic personality
Ability to manage details and strong organization skills

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillshuman relations skillsorganizational skillsenergetic personalityenthusiastic personality

Certifications

High School Diploma or equivalent