Cramer

Client Services Director

Cramer

full-time

Posted on:

Location Type: Hybrid

Location: Norwood • Massachusetts • 🇺🇸 United States

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Salary

💰 $110,000 - $150,000 per year

Job Level

Lead

About the role

  • Develop and maintain harmonious client relationships
  • Manage frequent written and verbal contact with clients
  • Accurately interpret client commentary and communicate cross-functionally
  • Seek opportunities to overcome challenges and continually strengthen quality of client relations
  • Recognize achievements, celebrate successes, and objectively assess opportunities for improvement with the client and internal teams
  • Thoroughly understand your client’s product / service, brand positioning, and strategic objectives
  • Familiar with common market research methodologies; able to interpret pertinent findings and translate to insights
  • Translate client needs, strategic objectives and insights into actionable, optimal channel, integrated, measurable plans
  • Ensure all strategies, initiatives, and client direction support the brand positioning and strategic objectives; challenge those that do not
  • Demonstrate passion for your client’s brand and commitment to maximizing its success
  • Collaborate with leadership on new ideas aligned with client interests and business needs
  • Devise and deliver recommendations that align with agency competencies, aspirations, and business objectives
  • Represent agency POV
  • Handle objections professionally and appropriately defend agency position and work products
  • Client and brand knowledge
  • Advertising / marketing / account management acumen
  • Excellent interpersonal and listening skills
  • Exercise good judgment and decision-making acumen
  • Works well in a team and is independently productive
  • Ability to independently solve complex problems
  • Experience developing talent
  • Manages time well
  • Excellent communication and presentation skills; deliver polished presentations that educate and engage
  • Demonstrates commitment to the client, passion for the brand and creative product
  • Receptive to developing new and strengthening existing skills
  • Knows when to ask for help

Requirements

  • In-depth understanding of healthcare and ‘speaks the language’
  • Knowledge of the U.S. and global pharmaceutical, medical device, and/or diagnostics markets
  • Demonstrated success in managing and growing complex accounts and senior-level client relationships
  • Proven track record in developing and delivering on integrated marketing strategies with measured outcomes in a highly regulated environment
  • Expertise with muti-channel marketing approaches (email, SMS, web, direct mail, print, media, social, events)
Benefits
  • - Medical, Dental & Vision Insurance
  • - Health Savings Account, including employer contribution
  • - Retirement Plan (401K) with company match
  • - Profit Share Bonus Plan
  • - Life Insurance
  • - Paid Time Off
  • - Family Leave
  • - Short Term & Long-Term Disability
  • - Tuition Reimbursement
  • - Wellness Resources, including discounted membership to Lifetime Fitness
  • - Generous onsite café
  • - Paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
market research methodologiesintegrated marketing strategiesmulti-channel marketingemail marketingSMS marketingweb marketingdirect mailprint marketingmedia marketingsocial media marketing
Soft skills
interpersonal skillslistening skillsjudgmentdecision-makingteamworkindependent problem solvingtime managementcommunication skillspresentation skillsclient relationship management