Product Manager – Subscription Systems

Crain Communications

Product Manager optimizing subscription systems at Crain Communications. Leading development and monetization efforts across multiple media brands.

Posted 6/17/2026full-timeDetroit • Arizona, California, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

product managementsubscription technologiescheckout systemspayment systemsentitlement platformsidentity managementcustomer lifecycle solutionsconversion optimizationdata analysisexperimentation frameworks

Soft Skills

analytical skillscommunication skillscross-functional leadershipstakeholder managementproblem-solvingcollaborationadaptabilitycustomer insightsstrategic thinkingprioritization

Tools & Technologies

AI-powered toolscustomer data platforms (CDPs)CRM systemsmarketing automation toolssubscription analytics platformswireframing toolsprototyping toolsanalytics toolssubscription systemspaywall technologies

Industry Keywords

subscription business modelsrecurring revenue modelsdigital commercesubscriber acquisitionchurn reductioncustomer lifetime valuemediapublishingSaaScustomer journey workflows

About the role

Key responsibilities & impact

Lead the development and optimization of products and capabilities that improve subscriber conversion and monetization.
Collaborate with stakeholders across the organization to shape and execute the roadmap for subscription systems and platforms.
Develop and enhance paywall technologies, including decisioning, targeting, messaging, and offer presentation capabilities.
Lead experimentation programs and use customer insights, analytics, and testing to improve business outcomes and reduce friction for audiences.
Collaborate with research, analytics, and business stakeholders to identify customer needs, evaluate competitive subscription offerings, and inform product strategy and prioritization.
Partner with colleagues to develop audience segmentation and personalization capabilities that improve conversion and ultimately subscriber lifetime value.
Work closely with engineering teams to define requirements and deliver scalable, reliable subscription platform capabilities, including entitlement and account management systems.
Manage the product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancement, ensuring subscription products deliver measurable value to both customers and the business.
Develop and track success metrics to evaluate product performance and optimize subscription outcomes.
Communicate product vision, priorities, performance, challenges, and opportunities to stakeholders across the organization.

Requirements

What you’ll need

3+ years of product management experience, including experience supporting subscription businesses, recurring revenue models, or digital commerce platforms.
Hands-on experience with subscription technologies, checkout and payment systems, entitlement platforms, identity management, or customer lifecycle solutions.
Demonstrated understanding of subscription business models, including subscriber acquisition, conversion optimization, retention strategies, churn reduction, pricing, and customer lifetime value.
Demonstrated success leading cross-functional initiatives that drive targeted business outcomes.
Strong analytical skills and experience using data, experimentation, and customer insights to inform product decisions and measure impact.
Proven experience partnering with engineering teams to define requirements and deliver scalable platform capabilities.
Comfortable discussing technical concepts such as APIs, platform architecture, identity management, experimentation frameworks, and integrations with third-party subscription and payment technologies.
Experience developing and optimizing conversion funnels, paywalls, pricing experiences or customer journey workflows.
Excellent communication skills with the ability to translate technical and business concepts for diverse stakeholders.
Comfortable operating in matrixed environments with multiple brands, priorities, and stakeholder groups.
Experience using AI-powered tools to accelerate product discovery, user research, requirements development, prototyping, and experimentation.
Experience creating user flows, wireframes, prototypes, or product concepts using modern AI-assisted design and prototyping tools.
Familiarity with customer data platforms (CDPs), CRM systems, marketing automation tools, and subscription analytics platforms preferred.
Background in media, publishing, SaaS, or other subscription-based businesses preferred.

Benefits

Comp & perks

competitive benefits including retirement plan savings contributions and bonus opportunities based on individual and company performance