CRAFTSMAN+

Production Operations Manager – AI & Automation

CRAFTSMAN+

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins
  • Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats
  • Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen
  • Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations
  • Identify friction points across the production pipeline and implement durable solutions, not workarounds
  • Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements
  • Reduce manual overhead by developing automation across production workflows and internal systems
  • Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status
  • Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards
  • Keep internal systems clean, accurate, and accessible so production data can actually be trusted
  • Create documentation and training materials that help teams adopt new tools without friction
  • Provide leadership with regular reporting on operational health, workflow efficiency, and production performance
  • Support margin visibility and project-level operational insights
  • Partner with leadership to identify operational opportunities that expand service offerings
  • Manage internal department expenses and approve freelancer invoices within project budgets
  • Help build the operational foundation that scales with CRAFTSMAN+ as we grow.

Requirements

  • 3–5 years in production operations, project management, or producer roles within a creative agency, marketing studio, or production environment
  • Hands-on experience using AI tools to automate workflows, prototype internal tools, or improve operations — not just familiarity, but actual shipped work
  • Deep understanding of creative production pipelines across digital marketing, motion, video, or interactive media
  • Experience building workflows in Monday.com, Asana, Notion, or similar platforms
  • Strong communicator who can translate fluently between sales, production, and creative teams
  • Comfortable holding multiple operational initiatives at once without losing detail or momentum
  • Collaborative by default, with a genuine investment in team success over individual credit.
Benefits
  • Competitive salary based on experience, location, and role scope
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
production operationsproject managementworkflow automationcreative production pipelinesclient onboarding processresourcing processdashboard developmentdocumentation creationreporting on operational healthexpense management
Soft Skills
strong communicationcollaborationdetail-orientedleadershipproblem-solvingteam success focusadaptabilityinitiative managementprocess improvementclient relationship management