Compulsory Internship – B2C E‑Commerce Operations, CRM, Office Operations

Craftly, Inc.

Intern managing B2C e-commerce operations and CRM at Craftly. Handling customer orders, service, and collaboration with teams in Berlin's hybrid setting.

Posted 6/15/2026internshipBerlin • 🇩🇪 GermanyEntry LevelWebsite

About the role

Key responsibilities & impact

English order processing: You will manage and track customer orders from acceptance to delivery, ensuring timely and accurate completion.
Customer service: You will be the direct contact for our customers via email, responding to inquiries, resolving issues, and ensuring customer satisfaction.
Returns & exchanges: You will process returns and exchanges, ensuring quick and hassle‑free resolutions.
Review management: You will regularly monitor customer reviews, reach out when necessary to offer solutions, and publish targeted responses to actively improve the customer experience and strengthen trust in our brand.
Reporting: You will maintain customer data and order statuses and assist in preparing reports on orders and customer interactions.
Collaboration & coordination: You will work closely with other teams such as marketing and logistics to ensure a seamless and outstanding customer experience.

Requirements

What you’ll need

You are a student (m/f/x) enrolled in a relevant degree program (e.g., Business Administration, Marketing, Communications).
You have an interest in sales, customer relationship management, and online marketing.
You demonstrate initiative, are a team player, and possess strong communication skills.
You speak fluent English; German is a plus.
You have experience with common office tools (Word, Excel, etc.) and ideally with Google Workspace.
Prior experience in e‑commerce is an advantage.
You are motivated, proactive, and can structure your tasks independently and complete them according to guidance, taking responsibility for your results.

Benefits

Comp & perks

Fair compensation
Boost your career — your work is relevant and has a direct impact.
Gain broad insights into different areas of e‑commerce.
We promote autonomous, creative, and flexible work to support your personal and professional development.
Your work has a global reach; our products are shipped worldwide.
Current focus on Europe and North America, with plans to expand into new markets.
Work from our dynamic Berlin office alongside a team that values collaboration and innovation.
Enjoy free drinks and snacks, a MacBook, hybrid/home‑office options, and engaging team events.
We prefer to work smart rather than hard; there’s no place for an aggressive, competitive attitude — we support one another. Openness and respect form the basis of how we work together.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order processingcustomer servicereturns processingreportingcustomer relationship managemente-commerce

Soft Skills

communicationinitiativeteam playermotivationproactivitytask structuringresponsibility