Inside Sales Assistant – International Trade

Craft&Craft

Assistente de inside sales apoiando cotações, bookings e clientes. Craft atua no transporte multimodal e comércio exterior.

Posted 8/21/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities, including proficiency in Excel for analysis and process management, effective communication with clients, and familiarity with key operational documents. Possesses cultural intelligence and strong calculation skills to facilitate negotiations and client interactions.

Highest-signal resume keywords

Intermediate Excel ProficiencyExperience With OutlookKnowledge Of Operational DocumentsCultural IntelligenceStrong Calculation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementQuotation PreparationClient SupportNegotiation FacilitationEmail Organization Rules

Soft Skills

Client CommunicationOrganizational Skills

Industry Keywords

House Bill Of LadingMaster Bill Of LadingCommercial InvoiceIMO CargoPacking ListGeography Knowledge

About the role

Key responsibilities & impact

Request bookings in the system once the sale has been closed.
Provide support with shipment-related operational issues for clients and internal teams.
Assist and support the external sales representative and the inside sales team.
Guide clients on next steps, including deadlines, documentation, and booking submission requirements.
Coordinate and organize quotations received from clients.
Facilitate negotiations regarding pricing and special terms between clients and the Pricing team.
Prepare and send quotations to clients, conducting proactive follow-up.
Participate in client meetings when necessary.

Requirements

What you’ll need

Currently pursuing or having completed a university degree.
Intermediate English preferred.
Experience with Outlook, including creating and managing email organization rules.
Intermediate Excel proficiency, with experience applying it to analyses and controls.
Experience with corporate systems, preferably with a focus on process management.
Knowledge of the industry preferred.
Familiarity with key operational documents: House Bill of Lading, Master Bill of Lading, Commercial Invoice, Invoices, IMO cargo, and Packing List.
Knowledge of geography.
Cultural intelligence.
Strong calculation skills.

Benefits

Comp & perks

Multi-benefit card (meal and food allowances)
Medical insurance
Dental insurance
University pharmacy partnership
TotalPass
Partnership with Bodytech fitness centers
Employee Support Program
Life insurance
Childcare assistance (in accordance with the applicable collective bargaining agreement)
Transportation allowance
Learning platforms
Partnerships with universities and language schools
SESC partnership
Hybrid work model (3 days on-site and 2 days working from home after training)