Mid-Level FCL Export Analyst

Craft&Craft

Analista Pleno de Exportação FCL processing export requests and establishing workflows for the US market. Collaborating closely with internal teams and managing key client accounts.

Posted 5/21/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process export booking requests for shipments in the United States, serving both internal and external customers.
Establish customer-focused operational workflows and metrics, maintaining close follow-up.
Liaise with headquarters for all necessary support and guidance.
Ensure timely and professional responses to all emails, phone calls, or other available communication tools.
Manage key accounts that require additional attention.
Handle customer requests for bookings, pickups, and general transportation-related inquiries.
Monitor routing requests to ensure all charges are applied in accordance with contracts.
Resolve issues between customers, agents, suppliers, and Craft offices.
Track LTL, FTL, drayage, and in-transit shipments to our consolidation/rail facilities or U.S. ports.

Requirements

What you’ll need

Bachelor's degree completed or in progress in International Trade, International Relations, Business Administration, or related fields;
Advanced conversational English — will support U.S. customers;
Spanish is a plus;
Proficiency with Microsoft Office;
Experience working with freight forwarders and/or NVOCCs is desirable;
Knowledge of export and import procedures;
Ability to interpret scenarios, positive attitude, curiosity, eagerness to learn, and a dynamic, proactive approach;
Experience with export processes in the United States is a plus.

Benefits

Comp & perks

Meal allowance
Health insurance
Dental insurance
Pharmacy benefits
Totalpass
Partnership with Bluefit and Bodytech gym networks
Support Program (psychological, financial, legal, and nutritional assistance)
Life insurance
Childcare assistance
Transportation allowance
Educational platforms
Partnerships with universities and language schools
Partnership with SESC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

export proceduresimport proceduresfreight forwardingNVOCCLTLFTLdrayageshipment trackingoperational workflowscustomer service

Soft Skills

communicationcustomer-focusedproblem-solvingpositive attitudecuriosityeagerness to learndynamic approachproactive approach

Certifications

Bachelor's degree in International TradeBachelor's degree in International RelationsBachelor's degree in Business Administration