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Mid-level FCL Import Analyst
Craft&CraftAs an Analyst at Craft, you will coordinate maritime import shipments and maintain customer communication during the process. The role requires advanced English and skills in customer service.
About the role
Key responsibilities & impact- Coordinates and monitors all stages of maritime import shipments, from opening the SI (Shipping Instruction) or RO (Routing Order) to confirmation of document dispatch.
- Keeps clients and agents informed about shipment stages and progress.
- Prepares and tracks shipment spreadsheets.
- Availability for client meetings (online).
Requirements
What you’ll need- Completed or in-progress degree in International Trade, International Relations, Business Administration, or related fields.
- Advanced English for conversation.
- Spanish is a plus.
- Proficient with Microsoft Office.
- Experience in import customer service routines at a freight forwarding company or NVOCC.
Benefits
Comp & perks- Hybrid work — 3 days in the office and 2 days remote.
- Meal allowance (vale-refeição).
- Health insurance.
- Dental plan.
- Pharmacy benefit.
- Totalpass.
- Partnerships with Bluefit and Bodytech gym networks.
- Support Program (psychological, financial, legal, and nutritional assistance).
- Life insurance.
- Childcare allowance.
- Commuting allowance (vale-transporte).
- Learning platforms.
- Partnerships with universities and language schools.
- Agreement with SESC.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
import shipmentsshipping instructionrouting ordershipment trackingcustomer service
Soft Skills
communicationcoordinationclient managementorganizational skills