Craft&Craft

Senior Import Analyst FCL

Craft&Craft

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Coordinate and monitor all stages of maritime import shipments, from opening the SI (Shipping Instruction) or coordinated RO (Routing Order) through to confirmation of document dispatch;
  • Keep clients and agents informed with shipment-related information, aiming for high service satisfaction and continuous improvement;
  • Execute the strategy defined for the FCL import product in collaboration with Sales and Pricing teams to achieve Group Craft’s targets;
  • Coordinate receipt of new shipping instructions (origin/internal/client) and verify required basic and mandatory information;
  • Identify discrepancies and record them in the system;
  • Send the SI (Shipping Instruction) to the agent with complete data and perform continuous follow-up until the agent confirms shipment. Pay attention to the Incoterm for the workflow;
  • Conduct ongoing follow-up with agents for all shipment stages, from receiving the booking to confirmation of the cargo sailing, keeping customers informed and updated at every step;
  • Keep the corporate system updated according to events throughout the shipment process;
  • Close shipments accurately, meeting deadlines and ensuring correct documentation in the system for the client and documentation team;
  • Contact customers indicated by agents who booked shipment directly at destination (Routing Order) to confirm cargo status and estimated sailing date;
  • Foster the development of the relationship between the customer and the shipment coordinator through calls and meetings (internal or external meetings subject to immediate management approval).

Requirements

  • University degree completed or in progress in Foreign Trade, International Relations, Business Administration, or related fields;
  • Advanced conversational English — will serve clients in the USA;
  • Spanish is a plus;
  • Proficiency with Microsoft Office;
  • Preferably experienced working with freight forwarders and/or NVOCCs;
  • Knowledge of import routines/processes;
  • Ability to interpret scenarios, positive attitude, curiosity, eagerness to learn, and dynamism;
  • Experience with U.S. import processes is a plus.
Benefits
  • Meal allowance
  • Health insurance
  • Dental insurance
  • Pharmacy discount program
  • TotalPass (wellness platform)
  • Support program
  • Life insurance
  • Childcare assistance
  • Commuter/transport allowance
  • Online learning platforms
  • Partnerships with universities and language schools
  • Agreement with SESC (social/cultural services).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
import routinesshipping instructionsrouting orderfreight forwardingNVOCCU.S. import processes
Soft Skills
communicationcustomer servicerelationship developmentcuriosityeagerness to learnpositive attitudedynamism