Senior FCL Export Analyst
Craft&Craft
full-time
Posted on:
Location Type: Remote
Location: Remote • Brasil
Visit company websiteJob Level
Senior
About the role
- Process export booking requests for shipments in the United States, serving both internal and external customers.
- Work according to the California (West Coast, USA) time zone between 1:00 PM and 10:00 PM (Brazil time).
- Establish customer-focused operational workflows and metrics, maintaining close follow-up.
- Coordinate with headquarters for any required support and guidance.
- Ensure timely and professional responses to all emails, phone calls, or other available communication tools.
- Handle key accounts that require extra attention.
- Respond to customer requests for bookings, pickups, and other transportation-related issues.
- Monitor routing requests to ensure all charges are applied in accordance with contracts.
- Troubleshoot issues between customers, agents, suppliers, and Craft offices.
- Track LTL, FTL, drayage and in-transit shipments to our consolidation/rail or U.S. port facilities.
Requirements
- Bachelor’s degree completed or in progress in International Trade, International Relations, Business Administration, or related fields
- Availability to work from 1:00 PM to 10:00 PM
- Fluent/advanced spoken English
- Spanish is a plus
- Proficiency with Microsoft Office suite
- Experience with freight forwarders and/or NVOCC is desirable
- Knowledge of ocean export procedures
- Ability to analyze situations, positive attitude, curiosity, willingness to learn, and a proactive approach
- Experience with U.S. export processes is a plus
- Familiarity with coordinating FCL export shipments
- Strong customer service / customer experience skills
Benefits
- Meal allowance (vale-refeição)
- Health insurance
- Dental insurance
- Pharmacy discount plan
- Wellhub (Gympass) and partnership with Bluefit gym network
- Employee Assistance Program
- Life insurance
- Childcare assistance
- Transportation allowance
- Learning platforms
- Partnerships with universities and language schools
- Partnership with SESC
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
freight forwardingNVOCCocean export proceduresFCL export shipmentsU.S. export processesexport booking requestsrouting requestsshipment trackingcustomer service
Soft skills
customer-focusedanalytical skillspositive attitudecuriositywillingness to learnproactive approach
Certifications
Bachelor's degree in International TradeBachelor's degree in International RelationsBachelor's degree in Business Administration