Senior ServiceNow Consultant – ITAM, CMDB, AIOps

Cprime, Inc

ServiceNow Consultant leading client implementations in IT Asset Management and AIOps. Delivering solutions that enhance operational visibility and automate processes for enterprises.

Posted 5/25/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaScriptServiceNowSOAPSplunk

About the role

Key responsibilities & impact

Lead client workshops to capture business requirements and translate them into ServiceNow design and implementation plans
Design and configure ServiceNow CMDB aligning with CSDM 4.0+, ensuring clarity between business, application, and technical service layers
Implement ITAM modules for tracking asset lifecycles, compliance, and optimization across hardware, software, and cloud resources
Deliver Service Mapping solutions that visualize dynamic service dependencies across hybrid and multi-cloud environments
Configure and integrate Event Management, Health, Predictive AIOps, Log Analytics, and Cloud Observability modules to build a unified and intelligent IT operations environment
Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, SolarWinds, Zabbix, Azure Monitor, AWS CloudWatch)
Develop automation and workflow orchestration using Flow Designer and Integration Hub for event-to-incident and remediation processes
Advise clients on CMDB governance, data modeling, normalization, and reconciliation practices for sustainable configuration management
Collaborate with sales, architecture, and delivery teams to support pre-sales demonstrations, solutioning, and statements of work creation
Conduct knowledge transfers and user training sessions to ensure customer adoption and self-sufficiency

Requirements

What you’ll need

4–8 years of hands-on ServiceNow implementation experience, preferably in partner or consulting environments
Proven expertise in: ITAM (Hardware and Software Asset Management), CMDB & CSDM design, Service Mapping & Discovery patterns, AIOps modules (Event Management, Health, Predictive AIOps, Log Analytics, Cloud Observability)
Ability to map complex business requirements into technical ServiceNow solutions
Strong understanding of ITIL v4 / ITOM best practices and enterprise service modeling
Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, and Web Services (REST/SOAP)
Experience integrating with monitoring, observability, and automation tools
Excellent documentation, presentation, and stakeholder management skills.
ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist – ITAM / CMDB / Discovery & Service Mapping / Event Management / AIOps ITOM Visibility or ITOM Optimization Specialist
Experience with multi-cloud and hybrid infrastructures (AWS, Azure, GCP)
Exposure to Service Graph Connector framework and tag-based discovery
Knowledge of project delivery methodologies (Agile, Scrum, or hybrid)

Benefits

Comp & perks

Hybrid work setup, 3 days a week in the office (Monday, Tuesday, Wednesday)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow implementationITAMCMDB designCSDM 4.0+Service MappingAIOpsJavaScriptGlide APIFlow DesignerWeb Services

Soft Skills

documentationpresentationstakeholder managementbusiness requirements mappingclient advisingcollaborationknowledge transferuser training

Certifications

Certified System Administrator (CSA)Certified Implementation Specialist – ITAMCertified Implementation Specialist – CMDBCertified Implementation Specialist – DiscoveryCertified Implementation Specialist – Service MappingCertified Implementation Specialist – Event ManagementCertified Implementation Specialist – AIOps ITOM VisibilityCertified Implementation Specialist – ITOM Optimization Specialist