CPM International

Customer Service and Sales Representative – French, English

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Bratislava • 🇸🇰 Slovakia

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Salary

💰 €19,000 per year

Job Level

Mid-LevelSenior

About the role

  • Engage with customers via phone, email, and chat to provide outstanding service and support.
  • Identify customer needs and directly recommend products and services to enhance their experience.
  • Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
  • Meet and exceed sales targets through effective upselling and cross-selling techniques.
  • Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
  • Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.

Requirements

  • Fluent in written and spoken English & French.
  • Proven experience in customer service and sales, preferably in a call centre or retail environment.
  • Excellent communication skills with the ability to engage and build rapport with customers.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Ability to work independently as well as part of a team to achieve common goals.
  • Proficient in using CRM software and Microsoft Office Suite.
  • A positive attitude and a willingness to learn and adapt to changing needs.
Benefits
  • Starting date: October/November 2025
  • Contract Type: Temporary 6 Months (Possibility of extension into permanent)
  • Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm
  • Competitive base salary of €19,000 gross per annum in addition to:
  • 6,60€/day meal voucher (132€/month).
  • A commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn monthly KPI-based incentives.
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Hybrid working model from our Bratislava location.
  • Fully paid training that optimally prepares you for your job: 2-3 weeks duration.
  • Multisport Card
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesupsellingcross-sellingproblem-solvingcritical thinkingCRM softwareMicrosoft Office Suite
Soft skills
communicationrapport buildingindependenceteamworkpositive attitudeadaptability