Customer Service Representative
Wolters Kluwer
Customer Service Representative, Danish, English
CPM International
part-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteSalary
💰 €9,279 per year
Job Level
Mid-LevelSenior
About the role
- Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
- Fluent in Danish with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
- 24 calendar holidays / 2 accrued days per month
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacycustomer supportproblem-solvingempathyattention to detailproactive approachcommunicationrelationship buildingadministrative efficiencyinsightful information delivery
