Customer Support

• Partake in the hiring and selection process of new team members in addition to supporting the initial training program for new staff.
• Clearly defining daily and monthly qualitative and quantitative targets for individuals and ensuring team understanding of these targets and that they are fully accountable.
• Evaluating and proactively managing the performance of individuals and the team against all relevant targets ensuring that they are aligned with CPM and Client requirements.
• Assessing and reviewing team and individual performance to identify key development areas.
• Conducting regular team and individual meetings with all direct reports in line with CPM Contact Centre standards
• Ensuring that the team is fully briefed on all Campaign objectives.
• Adhering to the quality escalation workflow as defined and highlighting any issues to the Client.

Customer Service Team Leader, English, EU Language

Customer Service Representative, Polish, English

Customer Service Agent, English Language – 1-Year Contract

Customer Service & Sales Representative – Spanish, English

Customer Service and Sales Representative – Nordic Language, English

Customer Service and Sales Representative – French, English