CPM International

Customer Service Team Leader, English, EU Language

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Bratislava • 🇸🇰 Slovakia

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Salary

💰 €21,000 per year

Job Level

Senior

About the role

  • Partake in the hiring and selection process of new team members in addition to supporting the initial training program for new staff.
  • Clearly defining daily and monthly qualitative and quantitative targets for individuals and ensuring team understanding of these targets and that they are fully accountable.
  • Evaluating and proactively managing the performance of individuals and the team against all relevant targets ensuring that they are aligned with CPM and Client requirements.
  • Assessing and reviewing team and individual performance to identify key development areas.
  • Conducting regular team and individual meetings with all direct reports in line with CPM Contact Centre standards
  • Ensuring that the team is fully briefed on all Campaign objectives.
  • Adhering to the quality escalation workflow as defined and highlighting any issues to the Client.

Requirements

  • Fluency in English plus an additional EU language.
  • Proven experience as a Team Leader in a customer service project.
  • Strong understanding of customer service principles and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to motivate a team and foster a positive working environment.
  • Results-driven with a strong focus on achieving targets.
  • Experience with data analysis and reporting.
  • Proficiency in MS Office and experience with CRM systems.
Benefits
  • Starting date: based upon agreement.
  • Working hours: Full Time (40 hours per week) Monday - Friday from 9 am to 6 pm.
  • 6,60€/day meal voucher (132€/month).
  • A commuting allowance of €50 per month (€600 per annum).
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Office-Based working model from our Bratislava location.
  • Fully paid training that optimally prepares you for your job - 3 weeks duration.
  • Multisport Card.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreportingcustomer service principlescustomer service best practices
Soft skills
communication skillsinterpersonal skillsteam motivationpositive working environmentresults-drivenfocus on achieving targets