CPM International

Customer Support Specialist – Portuguese, Spanish, English

CPM International

contract

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

Visit company website
✨ AI Apply
Apply

Salary

💰 €13,919 per year

Job Level

Mid-LevelSenior

About the role

  • Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
  • Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
  • Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
  • Product expertise: Develop a deep understanding of our client's products and services.
  • Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
  • Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Requirements

  • Fluency in Portuguese: Demonstrated by exceptional grammar and spelling.
  • Advanced English Proficiency: Excellent written and spoken English communication.
  • Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
  • Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
  • Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
  • Start Date: 17th of November
  • Contract: Temporary 3 months (1-month probation period)
  • Hours: 30 per week
  • Work Schedule: Tuesday to Saturday - 9:00 am to 3:00 pm
  • Salary: €13,919 per year
  • Holidays: 2 accrued per month
  • Work Model: Hybrid - office working 6 times a month
  • Training: 8 Days of Full Time Training (Mon-Fri)- office training 10 am - 7 pm
  • Office Location: Barcelona (La Sagrera)
  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fluency in Portugueseadvanced English proficiency
Soft skills
customer-centric approachempathyanalytical skillspersonalized solutionsbrand advocacyempathetic communicationstrong administrative skillsproactive problem-solver