Customer Service Representative, Swedish and English
CPM International
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteSalary
💰 €18,095 per year
Job Level
Mid-LevelSenior
About the role
- Provide support to customers via phone, email, chat and social media; address inquiries and resolve issues
- Develop deep product knowledge to accurately answer questions and assist customers
- Analyse customer concerns, identify root causes and implement effective solutions
- Advocate for the brand and foster positive customer experiences through every interaction
- Collaborate with team members and participate in training (including 3 weeks office-based training)
Requirements
- Fluency in Swedish (excellent written and verbal communication skills)
- Strong English language proficiency (written and spoken)
- Customer focus and passion for helping people
- Empathy and ability to respond to customer needs
- Strong organisational skills; attention to detail and ability to manage multiple tasks
- Proactive problem-solving approach and commitment to finding innovative solutions
Benefits
- Start Date: ASAP
- 39 Hours/Week
- Work Schedule: Monday to Friday from 9:00am to 6:00pm
- Salary: €18,095 gross per year
- Holidays: 24 calendar holidays / 2 accrued days per month
- Work Model: Hybrid - 6 days per month at the office
- Training: 3 weeks of office based training - Monday to Friday from 9:00am to 6:00pm
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development
- Well-being Support: Confidential counselling and resources
- Perks & Discounts: Exclusive offers and rewards
- Health Benefits: Discounted health insurance
- Skill Development: LinkedIn learning and certifications
- Referral Program: Bring a friend and get a referral bonus
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillscustomer focusempathyorganizational skillsattention to detailproblem-solvingproactive approachcollaborationtraining participationcustomer advocacy