Customer Care Specialist I – V+
AppFolio
Customer Service Representative, French, Spanish, English
CPM International
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €19,189 per year
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
- Foster positive customer relationships: Create positive and engaging interactions with customers.
- Provide expert guidance: Assist and guide customers with all necessary product and service information.
- Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
- Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
- Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
- Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
- Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.
Requirements
- Fluency in French, English & Spanish: Fluent in the three languages, both spoken and written.
- Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
- Professional demeanour: Calm and composed, able to handle challenging calls professionally.
- Growth mindset: Open to feedback and eager to continuously improve performance.
- Organized and efficient: Highly organized with the ability to prioritize workload effectively.
- Team player: A natural team player who thrives in a supportive and collaborative environment.
- Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.
