CPM International

Premier Customer Care Executive – English, Spanish, French, Italian

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Bratislava • 🇸🇰 Slovakia

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Salary

💰 €19,000 per year

Job Level

Mid-LevelSenior

About the role

  • Problem-Solving: To assist customers and field engineers by diagnosing problems through full-on troubleshooting.
  • Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
  • Communication: Handling contacts over various channels, including phone, email, and chats.
  • Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
  • Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
  • Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.

Requirements

  • Language skills: Fluent in English & Spanish, French or Italian.
  • Effective communicator: Strong written and verbal communication skills.
  • Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also, to be confident with the Windows Operating System and Microsoft Products.
  • Time efficiency: Capable of prioritising tasks and managing daily work efficiently.
  • Outstanding organisational skills: Proactive, eager to learn, and focused on finding solutions.
  • Experience: Previous work in IT services and with field service providers would be a bonus.
  • Location & Eligibility: Be eligible to work in Slovakia, office-based in Bratislava.
Benefits
  • Starting date: January/February 2026.
  • Working schedule: Full-Time (40 hours per week), 5 days per week.
  • Working hours: Monday - Friday from 9 am to 6 pm.
  • Highly competitive base salary of €19,000 per annum in addition to:
  • €6,60/day meal voucher (€132/month).
  • A commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn Monthly Incentives based on performance.
  • 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
  • Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
  • Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).
  • Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
  • Multisport Card: Stay active with access to various sports facilities.
  • Employee Assistance Program: Free, confidential support on personal or work-related issues.
  • Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
  • Referral Bonus: Refer a friend and get a bonus!
  • Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinghardware diagnosticssoftware diagnosticsWindows Operating SystemMicrosoft Productstechnical issue resolutionproblem-solving
Soft skills
communicationteam collaborationtime managementorganizational skillscustomer guidanceproactive learning