CPM International

Customer Service Representative, Dutch, English

CPM International

part-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

Visit company website
✨ AI Apply
Apply

Salary

💰 €15,230 per year

Job Level

Mid-LevelSenior

About the role

  • Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
  • Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
  • Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
  • Product expertise: Develop a deep understanding of our client's products and services.
  • Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
  • Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Requirements

  • Excellent Communication: Fluent in Dutch and English with exceptional grammar and spelling.
  • Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
  • Start Date: 14 of January 2026
  • Hours: 30h/week
  • Work Schedule: Tuesday to Saturday 9:00 -15:00
  • Salary: 15.230€ gross per year
  • Holidays: 24 calendar holidays per year / 2 accrued days per month.
  • Work Model: Hybrid - 6 days per month at the office.
  • Training: 8 days of Full Time training (Mon-Fri) - office training 10:00 - 19:00
  • Office Location: Barcelona (La Sagrera)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent communicationcustomer-centric approachstrong administrative skillsanalytical skillsproactive problem-solvingempathyattention to detail