Client Support Specialist

CPLUG - Central PA Linux User Group

Client Support Specialist providing remote support for software clients in the U.S. Resolving inquiries through phone and email while helping clients adopt the product and maintain communication.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Provide frontline support for clients: Incoming Phone support
Email support
Triaging/setting up consultative calls for Hiring Experts (Consultants)
Meet individual and team metrics (Phone and email SLA, volume worked, average handle time, and quality of interaction scores)
Help each client adopt the product by explaining features and troubleshooting
Escalate wisely to Consultants, Tier 2, or managers
Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Requirements

What you’ll need

Tech savvy - experience with software/ SaaS
Problem-solving through creative troubleshooting and resourcefulness
Support-driven - thrives on helping clients and troubleshooting product issues
High attention to detail
Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
Ability to utilize and navigate multiple tools and tasks simultaneously
Growth mindset : Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback

Benefits

Comp & perks

Work from home (we're fully remote)
Employer Paid Health Insurance
Life Insurance
Dental & Vision Insurance
401(K) Employer Match
Unlimited PTO (with minimums!)
One week pre-start date PTO
Home Office and Internet Stipend

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingattention to detailexcellent communicationactive listeningresourcefulnesssupport-drivengrowth mindsetability to navigate multiple toolsability to implement feedback