CPLUG - Central PA Linux User Group

Client Support Specialist

CPLUG - Central PA Linux User Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 per year

About the role

  • Provide frontline support for clients: Incoming Phone support
  • Email support
  • Triaging/setting up consultative calls for Hiring Experts (Consultants)
  • Meet individual and team metrics (Phone and email SLA, volume worked, average handle time, and quality of interaction scores)
  • Help each client adopt the product by explaining features and troubleshooting
  • Escalate wisely to Consultants, Tier 2, or managers
  • Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Requirements

  • Tech savvy - experience with software/ SaaS
  • Problem-solving through creative troubleshooting and resourcefulness
  • Support-driven - thrives on helping clients and troubleshooting product issues
  • High attention to detail
  • Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
  • Ability to utilize and navigate multiple tools and tasks simultaneously
  • Growth mindset : Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback
Benefits
  • Work from home (we're fully remote)
  • Employer Paid Health Insurance
  • Life Insurance
  • Dental & Vision Insurance
  • 401(K) Employer Match
  • Unlimited PTO (with minimums!)
  • One week pre-start date PTO
  • Home Office and Internet Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingattention to detailexcellent communicationactive listeningresourcefulnesssupport-drivengrowth mindsetability to navigate multiple toolsability to implement feedback