Accounts Receivable Coordinator – Lead
CPG
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Monitor and resolve outstanding or pending insurance claims and account balances.
- Conduct timely follow-ups with payers via phone, fax, email, and payer websites.
- Investigate and resolve claim rejections using systems such as Realmed and Availity.
- Research credit balances and escalate to the Refunds Department when appropriate.
- Maintain and update payer guidelines, ensuring internal teams are informed of changes.
- Assist Patient Services with statement requests, itemized bills, and account research.
- Support onboarding and continued development of the AR team through training, mentoring, and skill-building.
- Distribute workload, monitor task completion, and ensure departmental efficiency.
- Prepare and submit detailed billing documentation for escalations and payer appeals.
- Partner cross-departmentally on projects, bringing AR expertise to organizational initiatives.
- Communicate issues, trends, and process improvement opportunities to AR leadership.
Requirements
- High School Diploma or equivalent required.
- 3–5 years’ experience in medical insurance coordination/collections (required).
- 1+ years of supervisory experience in AR or a similar role (preferred).
- Strong knowledge of insurance payers, EOBs, Medicare/Medicaid, and medical terminology (pathology focus).
- Experience with CPT4, ICD10, HCPCS coding.
- Familiarity with HCFA 1500 and UB-04 billing processes.
- NextGen Practice Management, Availity, or Realmed experience preferred.
- Strong organizational skills, detail orientation, and communication ability.
- Proficiency in Microsoft Office.
Benefits
- A collaborative team environment where your expertise will make a direct impact.
- Opportunities to mentor and help develop AR team members.
- A chance to grow within a supportive and professional environment at Diligent Billing Management.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical insurance coordinationcollectionsCPT4 codingICD10 codingHCPCS codingbilling processesHCFA 1500UB-04claim resolutionpayer appeals
Soft Skills
organizational skillsdetail orientationcommunication abilitymentoringtrainingtask monitoringprocess improvementcross-departmental collaborationleadershipworkload distribution
Certifications
High School Diploma