Director, Technical Program Management – Subrogation

Cozen O'Connor

Technical program director advancing subrogation operations for Cozen O’Connor, a full-service law firm. Leading claims, financial, systems, reporting, compliance, and client-facing initiatives.

Posted 8/4/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex claims and operational workflows, with a strong focus on process improvement, financial oversight, and compliance within the subrogation and legal operations domains. Proficient in leading cross-functional initiatives and presenting strategic insights to senior leadership.

Highest-signal resume keywords

Program ManagementClaims Management SystemsProcess ImprovementFinancial OversightPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingCase ManagementOperational InitiativesData Services IntegrationKPI DevelopmentAudit ComplianceRisk ManagementFee ProjectionsMatter Lifecycle WorkflowsBusiness Operations

Soft Skills

Strong CommunicationLeadershipCollaborationProblem SolvingBusiness Acumen

Tools & Technologies

SaaS ApplicationsCloud ServicesAI-Enabled SolutionsCustom SoftwareReporting Tools

Certifications & Qualifications

PMPMBA

Industry Keywords

SubrogationLegal OperationsInsuranceProfessional ServicesSOC ComplianceISO Certification

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Support the day-to-day operations and continued growth of the Subrogation business unit in partnership with chairs, attorneys, paralegals, technical coordinators, recovery analysts, and internal and external teams
Identify opportunities to enhance operational, claims, recovery, matter, and financial workflows and provide recommendations to leadership
Lead end-to-end execution of complex claims, attorney journaling, case management, accounting, invoicing, reporting, and operational initiatives
Plan, govern, implement, resolve issues, and stabilize applications and services after release
Drive the Subrogation delivery model, including reporting, fee projections, quarterly releases, claims processing support, and vendor coordination
Establish timelines, dependencies, risks, escalation paths, and accountability mechanisms
Support process improvement, solution design, and delivery oversight for claims management and matter lifecycle processes
Support SaaS, cloud, AI-enabled, on-premises, custom software, data services, and related integrations
Develop, monitor, and maintain Subrogation KPIs and coordinate executive-ready reporting
Assist with audit and compliance activities, including SOC1, encryption, ISO certification, and governance requirements
Promote documentation, risk management, release quality, control execution, and operational consistency
Prepare and present executive readouts, business updates, and operational insights to clients and stakeholders
Participate occasionally in client meetings, sales efforts, and business development activities

Requirements

What you’ll need

Bachelor’s degree in business, Operations, Finance, Project Management, Legal Operations, or a related discipline
12+ years of relevant experience in program management, PMO, business operations, legal operations, claims-related environments, insurance, or professional services
Experience leading complex, cross-functional initiatives in a fast-paced, matrixed organization
Strong business acumen and experience partnering with senior leadership to drive execution, improve operations, and support strategic growth
Knowledge of claims management systems, matter lifecycle workflows, and related operational processes
Understanding of finance, escrow, accounts receivable/accounts payable processing, fee projections, and SaaS-based business application integrations
Strong written and verbal communication skills, including preparing materials and presenting to leadership and clients
Ability to identify process improvement opportunities, develop business-focused recommendations, and drive completion
MBA strongly preferred
PMP or comparable program/project management certification preferred
Experience in subrogation, legal services, claims operations, insurance, or professional services environments preferred
Familiarity with audit, security, and compliance frameworks, including SOC, ISO, and related operational controls

Benefits

Comp & perks

Hybrid work arrangement
Equal Opportunity Employer, including disabled and veterans
Applicants returning to the workforce are welcomed; gaps in experience are not penalized