Contact Center Specialist II

CoxHealth

Part-time Contact Center Specialist II supporting CoxHealth, a Missouri healthcare system. Handling patient inquiries, department routing, and clinic scheduling to improve provider access.

Posted 8/11/2026part-timeSpringfield • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, problem-solving, and effective communication. Proficient in managing consumer interactions and scheduling services within a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceCall Center ExperienceMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceScheduling ServicesContact Center Specialist SkillsMultitaskingTime Management

Soft Skills

EmpathyKindnessCompassionTeam CollaborationProfessional Communication

Tools & Technologies

Microsoft OfficeHealthcare-Related Programs

Industry Keywords

Consumer InquiriesPatient AccessCall Volume Management

About the role

Key responsibilities & impact

Manage interactions with consumers to ensure a high level of customer service
Answer consumer inquiries
Direct consumers to the appropriate department
Provide centralized scheduling services for clinics
Perform other duties that help patients easily access their providers

Requirements

What you’ll need

High school diploma or equivalent
1 year of customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills
Preferred: 2+ years of customer service experience, healthcare experience, and/or call center experience
Strong customer service skills demonstrating empathy, kindness, safety, and compassion
Problem-solving skills to analyze and respond to consumer inquiries
Ability to work independently and as a member of a team
Excellent time management skills
Professional written and verbal communication skills
Proficiency in Microsoft Office programs and healthcare-related programs
Ability to multitask, manage call volume, and prioritize patient needs
Ability to make timely decisions and provide the best possible outcome
Competency in required skills as a Contact Center Specialist I or equivalent skills
Ability to work 20 scheduled hours weekly, 8:00 AM–1:00 PM day shift

Benefits

Comp & perks

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
Access to a comprehensive benefits program
Workplace atmosphere centered on innovation, collaboration, values, and excellence
Employee opportunities in clinical or non-clinical capacities