Intake Specialist

CoxHealth

DME intake specialist coordinating durable medical equipment requests for CoxHealth, a Missouri healthcare system. Reviewing documentation, verifying orders, and supporting patients, families, providers, and referral facilities.

Posted 8/5/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while effectively managing a varied caseload of durable medical equipment requests. Proficient in medical terminology and insurance reimbursement processes, with the ability to work independently and collaboratively to meet patient needs.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service ExperienceMedical TerminologyInsurance Reimbursement KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic AttitudeStrong Problem-Solving SkillsImpeccable Follow ThroughAbility to PrioritizeFlexibility and Adaptability

Industry Keywords

Durable Medical EquipmentPatient RecordsClinical DocumentationPhysician OrdersCase ManagementTeam Collaboration

About the role

Key responsibilities & impact

Receive incoming requests for durable medical equipment items and services
Obtain or validate information needed to provide correct items/services and meet funding source coverage requirements
Review clinical documentation
Verify and pursue appropriate physician orders based on eligibility
Accurately enter information into patient records
Communicate with referring facilities, provider offices, patients, and families
Act as a liaison regarding DME items and services
Handle a varied caseload covering all DME items and services
Develop working relationships with hospital case management staff, primary care offices, and CoxHealth at Home teammates
Work independently while following established protocols
Collaborate with teammates to meet patients’ needs in a timely manner

Requirements

What you’ll need

High School Diploma or Equivalent
1 year healthcare or customer service experience
Ability to deal effectively and courteously with patients, families, coworkers, physicians, and community resources
Empathetic attitude toward sick and elderly patients
Strong problem-solving skills
Ability to prioritize shifting caseloads with multiple time-sensitive needs
Impeccable follow through
Ability to work independently with access to reference materials, supervisors, and coworkers
Medical terminology would be extremely helpful
Working knowledge of insurance reimbursement would be helpful
Ability to work effectively as part of a team
Proficiency in Microsoft Office suite
Flexibility and adaptability to procedural changes
Licensure/Certification/Registration: N/A

Benefits

Comp & perks

Medical, Vision, Dental
Retirement with Employer Match
Benefits available for employees working 20+ hours/week
20+ additional benefits listed by the employer