Patient Financial Navigator

CoxHealth

Patient Financial Navigator assisting uninsured patients with financial resources at CoxHealth in Springfield, MO. Verifying insurance and determining eligibility for financial assistance programs.

Posted 5/1/2026full-timeSpringfield • Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity.
The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance.
The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility.
The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.

Requirements

What you’ll need

Required: High school diploma or equivalent
Preferred: One year of advanced education or special training
Required: 1-2 years customer service experience, preferably in healthcare or insurance industry
Excellent verbal and written communication skills
Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
Able to work effectively independently and collaboratively with a team
Self-starter
Critical thinking skills required
Proficient in using computers and computer systems including Microsoft Word and Excel
Ability to multi-task and have attention to detail
Familiar with the insurance industry and collection process
Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)
Certified Healthcare Access Associate (CHAA) preferred

Benefits

Comp & perks

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicefinancial assistance evaluationinsurance verificationfinancial responsibility estimationcritical thinkingmulti-taskingattention to detail

Soft Skills

verbal communicationwritten communicationteamworkaccountabilityownershipindependent workcollaborationself-starter

Certifications

Certified Application Counselor (CAC)Certified Healthcare Access Associate (CHAA)