CoxHealth

Contact Center Specialist I

CoxHealth

full-time

Posted on:

Location Type: Hybrid

Location: Springfield • Montana • United States

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Job Level

Junior

About the role

  • Responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner
  • Focused on analyzing and processing consumer requests
  • Providing general information or direction as it relates to CoxHealth
  • Other duties as assigned
  • First point of contact for many consumers

Requirements

  • Required: High school diploma or Equivalent
  • Required: 1 year customer service experience
  • Preferred: 2+ year customer service experience or Call Center experience
  • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
  • Problem solving skills to analyze and respond to consumer inquiries
  • Ability to work independently and as a member of a team
  • Possess excellent time management skills
  • Professional written and verbal communication skills
  • Proficient in Microsoft Office Programs
  • Ability to multi-task
Benefits
  • Medical
  • Vision
  • Dental
  • Retirement with Employer Match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencecall center experienceproblem solvingtime managementmulti-taskingMicrosoft Office
Soft Skills
empathykindnesssafetycompassionindependenceteamworkprofessional communication
Certifications
high school diplomaequivalent