Client Trainer II – Backoffice

Cox Enterprises

Client Trainer delivering Cox Automotive dealer software training onsite and virtually. Traveling nationwide weekly while customizing training and consulting for dealership customers.

Posted 8/22/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $55,600 - $83,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering training and consulting for Automotive Dealer Software Solutions, with a strong focus on customizing curricula to meet dealer needs and enhancing product utilization. Proficient in troubleshooting and providing support while maintaining up-to-date knowledge of industry trends and software functionalities.

Highest-signal resume keywords

Automotive Industry ExperienceTraining Experience in Retail/AccountingProficient in Microsoft Office SuiteExperience with Salesforce CRMBachelor’s Degree or Equivalent Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DevelopmentConsultative Training StrategiesProduct UtilizationTroubleshootingDocumentation Management

Soft Skills

CommunicationAdaptabilityCustomer Service

Tools & Technologies

Salesforce CRMDealertrack DMSXtime SpectrumVinSolutionsDealer.com

Industry Keywords

Automotive TrendsDealership ExperienceBookkeepingAccountingPre-Employment Drug Test

About the role

Key responsibilities & impact

Deliver educational and consulting content onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers
Complete paperwork, agendas, and documentation daily
Complete training/certification in the assigned domain
Train customers on all products in the assigned domain and build/adapt basic consultative training strategies
Deliver onsite and virtual instruction for new installs and functional areas to drive product utilization and potential revenue impact
Maintain in-depth knowledge of Dealer Software Solution products, settings, features, benefits, and functionality
Partner with the Manager on performance reviews and development opportunities
Customize training curricula and consulting to dealer needs
Demonstrate system functionality and answer dealership questions
Troubleshoot product-domain questions and issues
Create customized training plans with dealer leadership and advise on software/hardware needs
Participate in product development and enhancement review sessions as a domain subject matter expert
Communicate and record dealership training documentation, reports, recaps, support tickets, and other training communications
Stay current on automotive trends and best practices
Schedule travel according to department and company guidelines
Travel nationwide weekly, with four overnight travel days and one remote work day

Requirements

What you’ll need

Automotive industry and/or dealership experience required
Bookkeeping and/or Accounting experience required
Bachelor’s Degree + 2+ years related work experience required OR Master’s Degree and up to 2 year’s of related work experience OR 6+ years of related work experience and no degree
Comfortable with extensive travel – 100% travel is required
A valid U.S. driver's license is required
Proficient in Microsoft Office Suite
2+ years training experience in a retail/accounting automotive setting preferred
Experience with Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, and Dealer.com preferred
Must live near a major airport
Must be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
Must clear a pre-employment drug test

Benefits

Comp & perks

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually for employee or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days and/or PTO
Reasonable accommodations for qualified applicants or employees with disabilities