Technical Customer Care Specialist I – Dealertrack DMS AH

Cox Enterprises

Technical Customer Care Specialist supporting Dealertrack dealership management software. Resolving product questions and technical issues while managing CRM tickets remotely across the United States.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities for Dealertrack products, with a focus on troubleshooting, customer communication, and adherence to service-level agreements. Possesses the ability to work independently and collaboratively while managing multiple customer issues effectively.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsCRM Case LoggingVerbal And Written CommunicationAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportCRM Case LoggingSystem Performance DocumentationTicket Processing

Soft Skills

Problem-SolvingInterpersonal SkillsAttention To DetailMultitaskingIndependent Work

Tools & Technologies

SalesforceGenesys Pure Cloud

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Automotive IndustryService-Level AgreementsCustomer SupportTechnical ExpertiseFlexible Work Schedule

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle routine customer questions relating to product usage
Provide technical support for Dealertrack family of products
Maintain expert-level knowledge of Dealertrack solutions and products
Develop and maintain technical expertise in Dealertrack products and supporting devices and platforms
Accurately log customer information in the CRM customer ticketing system
Adhere to ticket-processing objectives and support service-level agreements for response time and ticket closure
Follow up on customer issues
Handle and respond to multiple open issues and tickets simultaneously
Work independently with little direction while multitasking productively and promptly
Work required shifts independently and within a team organization
Facilitate communication from the Support Team to other departments to complete cases

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent verbal and written communication skills
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and overtime as needed, including weekend hours
Ability to work independently and as part of a team to deliver on individual and business goals
Ability to work any shift during business hours, currently Monday–Saturday, 5AM–6PM MDT
Must clear a pre-employment drug test
Must be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
CRM case logging/Salesforce experience preferred
Experience with interaction distribution systems such as Genesys Pure Cloud preferred
Automotive industry knowledge preferred

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid sick leave
Flexible vacation/wellness days and/or PTO
Potential additional compensation including commission and/or incentive program
Remote/work-from-home flexibility