Performance Manager

Cox Enterprises

VinSolutions client performance manager driving retention and product adoption for Cox Automotive dealerships. Managing regional accounts through remote engagement, onsite visits, and automotive software expertise.

Posted 8/21/2026full-timeRemote • Florida, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $82,500 - $123,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, with a focus on revenue retention and product utilization in the retail automotive sector. Proficient in utilizing software systems and technologies to enhance client engagement and improve business processes.

Highest-signal resume keywords

Client Relationship ManagementRetail Automotive ExperienceMicrosoft Suite ProficiencyInfluencing ChangeAccount Performance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail Automotive ExperienceAccount ManagementProduct KnowledgeData AnalysisProblem Identification

Soft Skills

Effective CommunicationListening SkillsEngagement RetentionCollaborationAutonomous Work

Tools & Technologies

Microsoft SuiteScreen Share TechnologiesSoftware Utilization

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Automotive DealershipSales ManagementBDC ManagementDeal StructuringClient Advocacy

About the role

Key responsibilities & impact

Build and maintain relationships with external clients
Ensure client needs drive priorities, decisions, and activities to support client and revenue retention and product utilization
Own the client relationship on behalf of the company and advocate for client needs internally
Work remotely under moderate supervision to protect the revenue stream
Identify customer interest in additional products and expand or upsell product functionality
Collaborate with other Performance Managers to provide clients with multiple products a seamless and consistent experience
Independently manage the progress and results of assigned accounts
Engage clients through onsite visits and virtual screen share sessions to increase product utilization and improve business processes
Develop relationships with clients and dealership staff at all levels
Create action plans for at-risk clients to turn around and retain relationships
Identify barriers and core problems preventing clients from meeting business objectives
Provide guidance on product capabilities to help clients meet business objectives
Monitor and analyze account performance and trends
Monitor system red flags and emergencies and take immediate action
Improve existing processes and systems during client engagements
Maintain product knowledge, including new releases and product enhancements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in a related discipline and 4 years' experience in a related field, or a master's degree and 2 years' experience, or a Ph.D. and up to 1 year of experience, or 8 years' experience in a related field
Valid driver's license required
Safe driver
At least 3 years’ recent retail automotive experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager or similar capacity
Proven ability to influence change inside or a dealership
Direct experience desking deals in a retail automotive environment
Working knowledge and experience in retail automotive and broad capabilities through software utilization
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
Ability to effectively communicate with all levels at an automotive dealership or dealer group
Ability to communicate in a way that retains audience engagement
Exceptional listening skills and ability to detect problems/risks without being face-to-face; ability to ask open-ended questions
Ability to work remote, nearly autonomously under moderate supervision and follow department standard practices and procedures
Desire to work in a highly collaborative atmosphere through remote technologies
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Ability to travel potentially up to 50%, including in-market and overnight or occasional weekend travel
Must clear a pre-employment drug test
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT or visa sponsorship now or in future

Benefits

Comp & perks

A competitive salary and top-notch bonus/incentive plans
Exceptional work-life balance, flexible time-off policies and accommodating work schedules
Comprehensive healthcare benefits, with multiple options for individuals and families
Generous 401(k) retirement plans with company match
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
Professional development and continuing education opportunities
Access to financial wellness/planning resources
Vacation with pay
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)