Client Solutions Manager – Major Accounts

Cox Enterprises

Client Success Manager growing dealer revenue for Cox Automotive’s Autotrader and Kelley Blue Book. Managing major accounts through field consultation, analytics, training, and retention strategies.

Posted 8/19/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $122,300 - $183,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving revenue growth through digital media solutions, particularly with Autotrader and Kelley Blue Book products. Proficient in analytics, consultation, and strategic account planning to optimize client performance and retention.

Highest-signal resume keywords

Client Relationship ManagementDigital Media OptimizationAnalytics and ReportingAutomotive Industry ExperienceCustomer Support Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Solutions ManagementDigital Media ProductsPerformance AnalysisAccount Strategy DevelopmentTraining and Workshops

Soft Skills

Problem SolvingCommunicationRelationship BuildingConsultation

Tools & Technologies

Customer Relationship Management SystemsAutotraderKelley Blue BookKBB.com

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreePh.D.

Industry Keywords

Automotive Dealer GroupsRevenue GrowthClient RetentionDigital AdvertisingField Support

About the role

Key responsibilities & impact

Manage and expand relationships with Cox Automotive’s largest and most complex automotive dealer group clients
Identify client needs and provide solutions
Drive client retention and revenue growth through optimization of Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer products
Spend the majority of time in the field providing analytics, consultation, and support
Maximize clients’ return on investment from digital media and software products
Coordinate Cox Automotive expertise for specific digital media products or software
Partner with Majors CSM Directors, Client Partners, and the Strategic Account Team on revenue opportunities and account strategy
Build and grow long-term relationships with dealership and corporate contacts
Identify whitespace opportunities and grow revenue through connected strategies
Monitor and analyze product performance, client business trends, and performance trends
Interpret Cox Automotive reporting and analytics for customers
Adhere to dealer group rules of engagement
Train customers on Autotrader and Kelley Blue Book media and software products
Compile and share customer business and product performance reports
Prepare client locations for corporate-level product purchases
Serve as first point of contact for dealer issues and resolve customer and technical concerns
Contribute to strategic account planning and identify account opportunities and risks
Manage client progress and results according to account strategy
Minimize churn on new and existing products
Determine meeting frequency based on account plans and client needs
Collaborate with customer support and internal partners to solve problems and improve service
Learn and incorporate new product offerings
Identify, coordinate, and support product workshops and in-store training

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 years’ experience in a related field; alternative combinations include a master’s degree and 4 years’ experience, a Ph.D. and 1 year of experience, or 10 years’ experience in a related field
Travel within an assigned sales territory required, up to 75%
Valid driver’s license required
Safe driver
Must currently be authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
2+ years working in an Autotrader Client Solutions Manager capacity preferred
Previous automotive industry experience strongly preferred
Previous media or advertising experience, preferably digital, preferred
Knowledge of competitive landscape, rates, and selling points preferred
Customer Relationship Management system experience preferred
Experience meeting face-to-face with customers preferred
Must clear a pre-employment drug test
Must comply with Cox Automotive’s drug-free workplace policy

Benefits

Comp & perks

Annual incentive/commission target of $55,000.00
Competitive salary and bonus/incentive plans
Flexible time-off policies and accommodating work schedules
Comprehensive healthcare benefits, with multiple options for individuals and families
Generous 401(k) retirement plans with company match
Inclusive parental leave policies
Comprehensive fertility coverage and adoption assistance
Professional development and continuing education opportunities
Financial wellness/planning resources
Vacation with pay
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for employees or family members
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Medical, dental, and vision insurance
Sick leave, flexible vacation/wellness days, and/or PTO