Technical Customer Care Specialist II – vAuto

Cox Enterprises

Technical customer support specialist troubleshooting vAuto customer issues for Cox Automotive’s automotive technology platform. Resolving hardware, software, and access problems while documenting cases and collaborating with technical teams.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills and the ability to resolve customer inquiries effectively. Proficient in SQL and XML for investigating complex issues, with excellent communication and interpersonal skills to build relationships with customers and cross-functional teams.

Highest-signal resume keywords

Technical Troubleshooting SkillsSQL ProficiencyXML ProficiencyCRM Case Logging/Salesforce ExperienceStrong Problem-Solving Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingSQLXMLAnalytical SkillsProblem Resolution

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsAttention to DetailDependability

Tools & Technologies

CRM SoftwareSalesforceGenesys Pure Cloud

Industry Keywords

Customer SupportTechnical SupportEscalation ManagementIssue DocumentationFlexible Work Hours

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Handle incoming technical support customer requests escalated by front-line support
Serve as a customer care agent for an assigned customer base or product area
Respond to customer inquiries by telephone or online
Answer routine to moderately complex questions using established procedures
Research and troubleshoot customer requests
Determine problem sources, including hardware, software, and user access
Resolve issues where possible
Refer difficult and complex issues to internal technical experts or management
Document issues for future reference
Document and report customer inquiries, status, and resolution
Follow up with customers on issue status and resolution
Build working relationships with customer representatives and cross-functional teams

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field; or any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
Ability to work flexible work hours/schedule
Ability to work independently and as part of a team
Strong problem-solving capabilities
Strong technical troubleshooting skills
Excellent verbal and written communication skills, interpersonal skills, and attention to detail
Ability to work any shift during business hours, currently Monday–Saturday, 8am–9pm EDT, including fixed or rotational Saturdays depending on business needs
Must clear a pre-employment drug test
Experience using SQL or XML to investigate and resolve complex customer issues is strongly preferred
Ability to write and interpret SQL or XML is strongly preferred
Strong analytical skills for translating SQL or XML results into actionable recommendations is strongly preferred
Strong dependability and reliability
Ability to handle multiple competing priorities in a fast-paced environment
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud
Must be currently authorized to work in the United States for any employer without current or future sponsorship
No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

Benefits

Comp & perks

Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Sick leave
Flexible vacation/wellness days
Paid time off (PTO)
Reasonable accommodations for qualified applicants or employees with disabilities