Director, Managed Services

Cox Enterprises

Director role leading Managed Services for automotive products and services at Cox Automotive. Inspire change through AI and automation while ensuring dealer satisfaction and operational efficiency.

Posted 7/28/2026full-timeAtlanta • Kansas, Vermont • 🇺🇸 United StatesLead💰 $148,500 - $247,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in operations and digital services, with a focus on driving outcomes, managing budgets, and fostering a culture of accountability and growth. Proficient in workflow automation and AI tools to enhance service delivery and operational efficiency.

Highest-signal resume keywords

People LeadershipOperational StrategyWorkflow AutomationBudget ManagementStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementDigital Services LeadershipPerformance ManagementBudgetingProcess Improvement

Soft Skills

InitiativeAccountabilityCollaborationCoachingGrowth Mindset

Tools & Technologies

AI ToolsWorkflow Automation ToolsDigital Transformation Initiatives

Industry Keywords

Service DeliveryDealer OutcomesMarket Demand AssessmentVendor ManagementStakeholder Alignment

About the role

Key responsibilities & impact

Take initiative and drive outcomes
Lead strategy, execution, and performance for your service lines
Translate organizational strategy into operating plans with clear milestones, and hold yourself and your teams to them
Identify problems early, make decisions, and move
Continuously assess market demand, client needs, and competitive dynamics to evolve offerings before they fall behind
Put dealers first
Ensure every service line delivers measurable value to dealers
Lead resolution of complex dealer escalations
Drive a culture where the team thinks about dealer outcomes before internal convenience
Use dealer feedback and performance data to shape how services evolve
Hold people accountable
Set clear expectations for every team and every leader
Build and maintain operational rigor across internal workflows
Create transparency around performance so problems surface early and wins get recognized
Address underperformance directly and coach through it
Work across the organization
Partner with Performance Management, Sales, Product, Marketing, HR, and other Managed Services teams
Serve as a trusted operational partner for Enterprise and OEM stakeholders, aligning service delivery with commercial goals and brand standards
Collaborate with Sales and dealer-facing account teams on new business, expansions, renewals, and strategic accounts
Navigate competing priorities across stakeholders without losing focus on service quality
Lead large, distributed teams
Lead multiple people leaders and individual contributors across Managed Services
Build, coach, and retain high-performing teams through clear expectations, real feedback, and structured development
Create clarity around roles and decision rights so the team can execute without bottlenecks
Foster a culture of ownership, collaboration, and growth
Embrace AI, automation, and what comes next
Drive efficiency and scale through AI enablement, workflow automation, and process refinement
Be genuinely excited about a future where technology changes how this team operates
Lead experimentation and adoption of new tools and operating models while maintaining quality and governance
Identify opportunities to reduce manual effort, increase throughput, and improve quality through automation and process improvement
Bring a growth mindset to every challenge.
Support revenue retention and growth by ensuring services deliver clear, demonstrable value
Manage team capacity, resourcing models, and operating expenses to deliver within budget while supporting growth
Partner with Finance on demand forecasting, headcount planning, and investment justification
Contribute to pricing, packaging, and service model evolution
Manage strategic vendor relationships supporting service delivery
Evaluate emerging platforms, tools, and partners for scalability, quality, and cost
Partner with Procurement and Legal on selection, renewals, and negotiations

Requirements

What you’ll need

Bachelor's degree and 10 years' experience in operations, digital services, or marketing services leadership (alternative: Master's plus 8 years, Ph.D. plus 5 years, or 14 years relevant experience)
5+ years in a people leadership role, including direct experience leading and developing other people leaders, not solely individual contributors
Experience owning outcomes across multiple functions or service lines, not a single function
Track record of taking initiative and driving outcomes
Proven ability to hold teams accountable while building a culture people want to be part of
Experience managing competing stakeholder priorities with limited resources
Direct ownership of an operating budget or OPEX line, including resourcing decisions and cost management
Hands-on experience with workflow automation, AI tools, or digital transformation initiatives.

Benefits

Comp & perks

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.