Customer Care Specialist II

Cox Enterprises

Customer Care Specialist II at Cox Automotive ensuring best in class customer experience through effective communication and service coordination. Managing service requests and customer inquiries in a fast-paced environment.

Posted 7/6/2026full-timeCherryville • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Field a high volume of inbound calls
Provide excellent customer service for all Inbound and outbound calls
Timely and accurate documentation and notation in all systems regarding each customer contact
Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
Assign service requests to the respective market for Dispatching
Coordinating towing of customer units when necessary
Scheduling outside vendors when an emergency breakdown is called in
Continuously develop and improve company capabilities in the area of Dispatching
Be professional and establish positive customer rapport, encouraging repeat business
Additional duties and special projects as assigned

Requirements

What you’ll need

Associate degree or high school diploma and two (2) years of equivalent experience
2+ years’ experience in a call center environment
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver’s license
Highly organized with exceptional follow-through abilities

Benefits

Comp & perks

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
seven paid holidays throughout the calendar year
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Ability To Multi-TaskTeam CollaborationProfessionalismPositive Rapport BuildingExceptional Follow-Through

Certifications

Valid Driver's License