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Cox Enterprises

Technical Customer Care Specialist II – Homenet, vAuto

Cox Enterprises

Technical Customer Care Specialist resolving technical issues and providing support for automotive technology while working remotely.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Handle incoming technical support customer requests escalated by front-line support
  • Serves as a customer care agent for an assigned customer base or product area
  • Responds to customer inquiries received via telephone or online
  • Answers routine to moderately complex questions, following established procedures
  • Researches and troubleshoots customer requests, determines problem source (i.e., hardware, software, user access)
  • Resolves issues where possible and refers difficult and complex issues to internal technical experts and/or management
  • Documents issues for future reference
  • Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction
  • Builds working relationships with customer representatives and with cross-functional teams

Requirements

What you’ll need
  • High School Diploma/GED and 3 years’ experience in a related field
  • OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
  • OR 5 years’ experience in a related field
  • Ability to work flexible work hours/schedule
  • Strong problem-solving capabilities
  • Strong technical troubleshooting skills
  • Excellent communication skills (verbal and written)
  • Strong interpersonal skills and attention to detail
  • Experience using SQL or XML to investigate and resolve complex customer issues is strongly preferred
  • Ability to write and interpret SQL or XML to identify trends and troubleshoot data discrepancies is strongly preferred
  • Strong analytical skills with the ability to translate SQL or XML results into actionable recommendations

Benefits

Comp & perks
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supporttroubleshootingSQLXMLproblem-solvinganalytical skillsdata analysis
Soft Skills
communication skillsinterpersonal skillsattention to detail
Certifications
High School DiplomaGED