Supervisor, Vehicle Operations Support

Cox Enterprises

Supervisor overseeing a team of virtual block specialists ensuring efficient auction operations. Working with Cox Automotive, enhancing client experiences and managing schedules.

Posted 6/19/2026full-timeBelcamp • Maryland, New York • 🇺🇸 United StatesMid-LevelSenior💰 $55,400 - $83,200 per yearWebsite

About the role

Key responsibilities & impact

Supervise a team of virtual block specialists that ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days from a remote location virtually.
Oversee scheduling through a remote tool and manage beginner, intermediate and ancillary tasks for both auction and shared services teams.
Collaborate with IT Field Technician for each location to ensure proper set up and function of the virtual block specialist and arrange for necessary equipment and backup systems.
Coordinate and verify sales schedules, lane assignments, and proper staffing weekly to meet auction needs.
Manage regional scheduling of VBS while also collaborating with national scheduling center to allow cross region support.
Collaborate with auction leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience.
Responsible for recruiting, selecting, orienting, and virtual block specialist team members.
Plan, monitor, and provide regular formal and informal performance feedback and appraisals.
Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
Enforce all company policies and procedures related to employee and customer conduct.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Partner with various market level support teams to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality client service and support.

Requirements

What you’ll need

Bachelor’s degree in related field and 3+ years of related experience with at least 1-year experience in a management or lead role or BA/BS Degree with 3 years of professional experience
Ideally candidates will have successful completion of internal leadership training program or an equivalent combination of education and work-related experience
Safe drivers needed; valid driver’s license required
Ability to foster productive and professional internal and external business relationships
Strong communication and interaction skills required
Effective time management, client service, and organizational skills required
Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.
Experience in the automobile industry or the auction business preferred
Experience developing training or managing a department in the automotive, rental/insurance industry, or virtual call center preferred.
Proficient computer and software skills essential
AS400 experience preferred.

Benefits

Comp & perks

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

managementschedulingperformance feedbackstaffingclient servicetraining developmentmulti-taskingdetail-orientedcomputer skillsAS400

Soft Skills

communicationorganizationaltime managementwork ethicproblem-solvingcollaborationleadershiprelationship buildingefficiencysafety commitment

Certifications

Bachelor's degreeleadership training programvalid driver's license